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Uptime Software

 







Please call us on 01256 356594 or email sales@extralan.co.uk for Up.time pricing.





 

Monitoring and Reporting Software that Just Works

up.time is an enterprise strength IT monitoring and reporting solution that was designed from the ground up to give you:

 
bulletServer performance monitoring for physical and virtualized servers
 
bulletIT service and application monitoring [Email, Web, ERP, CRM or any other business services]
 
bulletDatabase and infrastructure monitoring [Oracle, SQL Server, Sybase, MySQL, Exchange, WebSphere, WebLogic ...]
 
bulletCapacity planning and reporting tools
 
bulletServer virtualization/consolidation analysis and reporting tools
 
bulletDashboards for performance, availability and capacity

Monitoring 5 or 5000+ servers has never been easier

Whether you need to monitor five or 5000+ servers, you'll have unlimited flexibility, control and access to up.time anytime and from anywhere in your corporate IT network.

Whether you have two users or over 500 users who need to access reports or get alerts by-the-minute, we make your IT infrastructure monitoring painless and easier for you than ever before.

Fix problems faster and reduce Mean-Time-To-Repair (MTTR)

Be more productive, proactive, and immediately isolate the root-cause of performance and availability problems, whether application, user, server, or network related.

You won't get caught with your applications or servers down

With up.time working for you around the clock, you will always be the first to know if your servers, applications, or IT services are experiencing outages, performance degradation, or approaching critical availability thresholds before your clients do.

The Work Gets Done for You with automated report creation and distribution, automated IT service and monitored element discovery, automated virtual machine discovery, as well as automated recovery and restart actions. Proactive out-of-the-box and customizable alerting keeps you in charge.

Industry leading 3-D graphs, charts and automated reporting provide you an all-in-one, enterprise-class server monitoring, reporting and capacity planning solution that will simplify your life and make you and your operations team will look like heroes!

Reduce systems management cost by up to 70%

Systems management cost savings between 30%-70% compared to similar server monitoring tools and server management software along with ROI as high as 500% in the first year.

Easily forecast capacity needed to support your IT services

Help senior management plan and estimate IT budgets with our server consolidation report. Know when it's time to add resources or consolidate. up.time can help you with all of your virtualization reporting needs.

Take the Guess Work out of Consolidation and Virtualization

Use automated reports to easily identify all server consolidation potential candidates, then analyze, monitor, and report on all your virtual instances.

Quick and Easy Installation ... Really

No expensive consulting or integration required as up.time plays nicely with thousands of applications. Start monitoring and reporting in less than 15 minutes, including the download time.

FREE enterprise trial and unlimited FREE support

Start monitoring and reporting in less than 15 minutes!

Database, Application, and IT Service Monitors

up.time monitors critical applications, databases, Web servers, network devices, and critical system-level services. Data center monitoring and business server monitoring is a simple task. You can choose from any of up.time's built-in monitors or quickly define your own custom probes in minutes. Built-in template monitors are easy to configure and include:

Application Server Monitors

Exchange Monitor
The Exchange Monitor is used to identify when the Microsoft Exchange performance counters that you care about exceed specific thresholds. For example, if the number of inbound connections surges, or the message queue length grows large (indications of SPAM, Denial of Service Attacks, or simply the inability to deliver mail), then up.time will notify you immediately. The following MS Exchange thresholds can be monitored:

bulletWebMail Message Sends/sec
bulletWebMail Authentications/sec
bulletSMTP Bytes Sent/sec
bulletSMTP Bytes Received/sec
bulletSMTP Bytes Total/sec
bulletSMTP Local Queue Length
bulletSMTP Messages Sent/sec
bulletSMTP Inbound Connections Current
bulletSMTP Outbound Connections Current
bulletSMTP Connection Error/sec

IIS Monitor
In addition to the HTTP Monitor described above, which indicates the availability of web services, the IIS Monitor is a powerful tool for being notified when Microsoft IIS performance counters exceed your thresholds. The following metrics can be monitored:

bulletBytes Sent/sec
bulletBytes Received/sec
bulletNon-Anonymous Users/sec
bulletCurrent Connections
bulletConnection Attempts/sec
bulletLogon Attempts/sec
bulletGET Requests/sec
bulletPOST Requests/sec
bulletCGI Requests/sec
bulletISAPI Requests/sec
bulletNot Found Errors/sec

Uptime Agent Monitor
This monitor quickly helps you verify that the up.time server agents are up and running. This way you can rest assured up.time itself is functioning properly and will always be there to monitor all of your servers and applications.

WebLogic Monitor
Use WebLogic monitoring to identify correlations between system performance and the J2EE application server, track end-user and database response times, and a number of other statistics for a WebLogic server. Using the data that the WebLogic monitor collects, you can determine the root cause of the issue by generating a report.

WebSphere Monitor
Stay on top of the performance and health of J2EE/Java applications that are running on a WebSphere server with WebSphere monitoring. Then, use the data that the WebSphere monitor collects to generate a report which gives you a historical view of problems that occur on a WebSphere server.

ESX v3 Workload Monitor
Use this monitor to determine which instances on an ESX v3 server are using the most system and network resources. Then, use the data that that the ESX v3 Workload monitor gathers to gain a longer-term perspective on the workload of an ESX v3 system.

Host Services Monitors

Performance Check Monitor
Keep track of a system's CPU usage and swap space with the Performance Check monitor. Not only that, the information collected by this monitor can also help you keep an eye on network errors and collisions.

File System Capacity Monitor
Monitor all your critical files systems with the File System Capacity monitor. This powerful monitoring tool looks at all file systems on the monitored servers and compares their capacities to user specified warning and critical thresholds, thereby warning you of required action immediately. You can also include or exclude any file systems you wish.

Process Count Check Monitor
Keep a close eye on whether your mission-critical applications, databases and Web servers are spawning too many processes and bogging down your servers, or whether an application has run amok and is spawning processes continuously when it should not be. Also verify that specific critical processes are up and running, by specifying them by name and the time limit within which they must respond. This kind of activity which can cause rapid performance deterioration can be easily detected with the Process Count Check Monitor and give you the time you need to take corrective action.

Microsoft Windows Monitors

Windows Event Log Scanner
Automatically scan your application, security and system event logs for critical conditions that you want to know about on a continual basis. With up.time's built-in Windows Event Log Scanner you can quickly template the messages you want to scan for and then instantly apply this check to all servers across your enterprise. In addition, you can let up.time initiate immediate and automatic recovery of your Windows services if they stop responding, by combining this powerful check with the Windows Service Check monitor.

Windows Service Check Monitor
A very powerful monitor that allows you to monitor all your critical Windows services and verify that they are operational on a continual basis. In addition, you can let up.time initiate immediate and automatic recovery of your Windows services if they stop responding. This is a simple yet powerful monitoring tool for Windows Service management that will reduce downtime and improve overall availability.

Windows File Shares (SMB) Monitor
Monitor your Samba or Windows file servers effectively with this monitor. The SMB probe can be executed to determine whether file shares are available in general and/or whether specific file shares are available, and then trigger alerts accordingly.

Database Monitors

MySQL (Basic Checks) Monitor
Monitor all instances of MySQL for availability easily. Quickly determine if a MySQL database is available and that the service is available on your system. Determine if you can log into a MySQL database and execute some test queries to ensure your databases are running properly.

MySQL (Advanced Metrics) Monitor
Drill deep into your MySQL database instances with the MySQL (Advanced Metrics) Monitor. This MySQL monitor attempts to connect to your database instances with user specified userid, password, port and database parameters. Trigger alerts and take corrective action when your MySQL databases are down or responding too slowly.

bulletBytes Sent and Received
bulletMaximum Used Connections
bulletThreads Cached, Connected and Running
bulletOpen Files and Streams
bulletDelayed Errors

Oracle (Basic Checks) Monitor
Monitor all your Oracle database instances for availability quickly and easily. Quickly determine if a host running an Oracle database is available, if an Oracle service is running on a system, if you can log into an Oracle database and/or execute some test SQL*Plus queries to ensure that your Oracle databases are alive and well.

Oracle (Advanced Metrics) Monitor
Drill deep into all your Oracle database instances with the Oracle (Advanced Metrics) Monitor and perform in-depth service checks against any number of Oracle performance metrics, to ensure the Oracle will meet the performance demands of your mission-critical applications:

bulletTable Space Usage
bulletBuffer Cache Hit Ratio
bulletData Dictionary Cache Hit Ratio
bulletLibrary Cache Hit Ratio
bulletRedo Log Space Request Rate
bulletDisk Sort Rate
bulletActive Sessions
bulletBlocking Sessions
bulletIdle Sessions

Oracle Tablespace Check Monitor
Using the Oracle Tablespace Check, you can monitor the size of individual tablespaces within Oracle database instances. The Oracle Tablespace Check monitors the percentage size of all tablespaces and alerts you when a tablespace when your instance exceeds defined thresholds. Get proactive and ensure that up.time lets you know well ahead of time if your Oracle databases are going to hit a performance crunch.

SQL Server (Basic Checks) Monitor
Monitor all your Microsoft SQL databases with this powerful service monitor. The monitor allows you to check if the SQL instance is responding on the standard communication port; and send custom SQL Server scripts to the database for processing. Look for the responses you need to ensure your SQL databases are functioning properly and take corrective action when they do not respond within the time limits you set.

SQL Server (Advanced) Monitor
Drill deep into your Microsoft SQL databases with this monitor which is designed to generate alerts based on SQL servers exceeding critical performance counter thresholds including:

bulletTablespace Check
bulletLock Waits/sec
bulletLock Requests/sec
bulletAverage Lock Wait Time (ms)
bulletUser Connections
bulletTotal Transactions/sec
bulletTotal Data File Size (KB)
bulletTotal Latch Wait Time (ms)
bulletLatch Waits/sec
bulletAverage Latch Wait Time (ms)
bulletMaximum Workspace Memory (KB)
bulletConnection Memory (KB)
bulletGranted Workspace Memory (KB)
bulletSQL Cache Memory (KB)
bulletTotal Server Memory (KB)

SQL Server Tablespace Check Monitor
The SQL Server Tablespace Check monitor evaluates the size of data files in SQL Server file groups and associated log files within SQL Server databases. up.time gathers information from all the databases across all instances on a system and aggregates this information in the metrics that it returns. This monitor also reports whether or not any of the data files in a file group or any log file in any database in the instance exceeds warning and critical thresholds.

Sybase Monitor
Monitor all your Sybase databases using this powerful probe to validate whether your Sybase instances are responding on their standard communication ports; and also send Sybase/Transact-SQL scripts to Sybase for processing to verify that Sybase is not only alive but also responding correctly.

Network Service Monitors

DNS Monitor
DNS (Domain Name Server) is a distributed database that links various host names to specific Internet addresses. You can use the DNS Monitor to determine the IP addresses of external and internal host names. You can, for example, use the DNS monitor to ensure that your audience can access your Web site or portal by making sure that a selected address can be resolved or identify instances in your network environment where resources have had their IP addresses changed, and now the resource is no longer available.

FTP Monitor
This monitor attempts to open an FTP connection to a server listening on a specified port and lets you know if it is up and running. You can define the exact time limit or threshold to complete the FTP request and then trigger the appropriate Warning/Critical alerts.

HTTP (Web Services) Monitor
Monitor all your Web servers and Web services via HTTP requests and take appropriate action if web servers are down or not responding within your required time limits. Perform basic checks with this monitor or more sophisticated monitoring such as authenticating against web application servers such as WebLogic or WebSphere, requesting specific URLs and then validating the response received back from your application servers.

IMAP (email Retrieval) Monitor
Use the IMAP (Email Retrieval) monitor to determine if your IMAP servers are listening to specific ports, up and running of a specific server or on groups of servers. Let up.time do the work for you and let you know when your mail services are running into trouble.

LDAP Monitor
The LDAP monitor allows you to query LDAP databases and check for specific responses to validate that the directory services are alive and responding properly within specified time limits.

NFS Monitor
This monitor executes the showmount -e command against the monitored servers and extracts the exact number of NFS file systems that are exported. If the check fails then alerts are generated so you can initiate the appropriate recovery activity.

NIS / YP Monitor
Monitor all your NIS servers for specific domains to ensure they are responding, or go a step further and test to see they are functioning properly by requesting a specific key from an NIS table. Generate alerts and take immediate action when a problem is detected.

NNTP (Network News) Monitor
Monitor your news services using this probe, which issues a query against a news server on a specified port. If the news server does not respond in the given warning or critical time thresholds then alerts are generated.

PING Monitor
The PING Monitor is a simple yet effective way to verify whether your servers are up and responding. This probe sends a configurable number of ICMP ping packets to the monitored server and waits for a specific number of packets to return. You can define the packets and the wait time.

POP Monitor
Monitor all your standard POP mail servers for availability with this probe, and take appropriate recovery action when your mail servers do not respond within user specified time limits.

SMTP (Email Delivery) Monitor
Monitor your SMTP mail servers using this probe which tests for the return of a standard mail response header. If an SMTP mail server does not respond in the user specified warning or critical time limits, then alerts are generated to let you know your mail servers need attention.

SNMP Monitor
The SNMP Monitor allows you to query all your SNMP devices for specific OID (enterprise identification id) parameters, and then compare the response to a specific pattern. The SNMP monitor also supports Net-SNMP. Net-SNMP is a suite of command line and graphical applications that interact in the following ways with SNMP agents that are installed on other systems:

bulletRequest information from SNMP agents
bulletSet information on SNMP agents
bulletGenerate and handle SNMP traps

SSH (Secure Shell) Monitor
The SSH monitor tests to see if all SSH processes are responding on their ports. Alerts are immediately generated if the tests fail so you can take recovery action.

TCP Monitor
The TCP monitor check is a powerful tool for verifying that virtually any system service or application is alive and responding. It allows you to specify a port to be checked and timed for response within user specified time limits.

Advanced Monitors

Custom Monitor [User Definable]
For situations where the basic built-in up.time monitors are not adequate to monitor special systems, applications and proprietary devices, the Custom Monitor allows you to execute custom scripts that you develop which then trigger specific alerts. A powerful monitor to ensure up.time is monitoring everything critical in your enterprise. Just tell the Custom Monitor where your scripts are located and up.time will execute them for you at the frequency you specify.

Custom with Retained Data Monitor [User Definable]
Works just like the standard Custom Monitor for monitoring any specific custom application or service, with the additional feature of being able to import and store up to 10 data items per probe in the up.time database for historical graphing and reporting. This is a powerful tool for tracking and reporting any metrics in your enterprise that matter to you.

External Check Monitor
Monitoring applications for critical error messages, or any other asynchronous events, and then taking recovery action is easy with the External Monitor. These messages or events are sent to up.time which then triggers the appropriate alerts.

Expand up.time with these Easy Plug-in Monitors

bulletExpand up.time's standard capabilities - add new service monitors to report on servers, services, and devices
bulletImplement specialized solutions - plug-in monitor capabilities go beyond those provided by the script-based custom monitors; you can fully integrate plug-in monitors into the up.time UI, defining options that will be used when creating an instance
bulletShare resources with other customers - all plug-in monitors, whether released by up.time or developed by other up.time customers, will be available on the plug-in monitors portal

Please note: to leverage up.time's plug-in monitors, you must have up.time 4 installed. If you have a current support contact, up.time 4 is free. Existing customers can log in to the uptime Support Portal to access the latest version of up.time.

Available Plug-in Monitors include:

bulletDB/2 Performance
bulletPostgres Queries
bulletTomcat Performance
bulletJBoss Performance
bulletCisco Router CPU & Memory
bulletWindows Terminal Services Workload
bulletEmail End to End Testing
bulletSolaris Zone Workload
bulletFile & Directory Sizes
bulletSyslog & ERRPT Events
bulletClick here for these and many…

Server Performance Metrics

With uptime's graphical server monitoring software, you can instantly graph and visually analyze all critical server resources within your enterprise regardless of what operating system you are running, including: CPU, Memory, Disk, Processes, Workload, Network, User, Services Status and Configuration Data.

You can quickly determine how critical resources are being consumed over the past few minutes, hours, days, weeks or months. With the data collected by an up.time server monitor, you can immediately graph all server resource statistics, server availability statistics, generate ad-hoc management reports or schedule resource reports for automatic generation and delivery to your email inbox.

Using up.time's Server Agents and agent based monitoring, you get the most comprehensive, in-depth capture of operating system specific server resource and performance metrics. Simply install the specific up.time Server Agent on each operating system you need to monitor and you will get over 100 different metrics to include in your graphs and reports.

Alternatively, servers can be monitored agentless by ensuring they have the latest version of Net-SNMP installed (Download at: http://net-snmp.sourceforge.net/). If this approach is preferred only the up.time Monitoring Station needs to be installed without the up.time Server Agents. However, agentless monitoring will provide a much more limited set of metrics (as available from Net-SNMP) for graphing and reporting purposes. For environments requiring in-depth enterprise server reporting using up.time agents is highly recommended.

Note some variances in metrics listed below do exist between Windows, UNIX, Linux and Novell NRM systems. All of the statistics obtained via Net-SNMP are identical for every operating system where Net-SNMP is installed.

CPU

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
% USR (User) * *
% SYS (System) * *
% WIO (Wait I/O) * *
% TOTAL * *
Run Queue Length   *
Run Queue Occupancy   *

Multi-CPU

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
CPU ID * *
USR * *
SYS * *
WIO * *
System Time Per CPU   *
Wait I/O Time Per CPU   *
User + System + Wait I/O   *
Spins on Mutexes per CPU   *
Interprocess Cross-Calls   *
Interrupts (INTR)   *

Memory

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
Free Memory * *
Cache Hit Rate   *
PageOut Per Second   *
PageIn Per Second   *
PageFree Per Second   *
PageScan Per Second   *
Free Swap * *

Process - Per Process

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
Process Name * *
PID * *
PPID   *
UID   *
GID   *
Memory Consumed * *
RSS   *
CPU % Utilization by Process   *
Memory % Utilization by Process   *
Process Start Time   *
Process Run Time *
(in centi-seconds on CPU)
*

Process - System Level

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
Number of Processes Running * *
Number of Blocked Processes   *
Number of Waiting Processes   *
Execs Per Second   *
Process Creation Rate   *

Process - Novell NRM Only

Metric Agentless
(Net-SNMP)
Novell NRM
(no agent required)
DS Thread Usage   *
Allocated Server Processes   *
Available Server Processes   *
Abended Thread Count   *
Available Memory   *
Work To Do Response Time   *
Packet Receive Buffers   *
Available ECBs   *
LAN Traffic   *
Available Disk Space   *
Disk Throughput   *
Connection Usage   *

Workload

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
Workload by Process   *
Workload by User   *
Workload by Group   *
Workload Top 10 by Process   *
Workload Top 10 by User   *
Workload Top 10 by Group   *

Network

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
Network I/O * *
In Kbps *
(octets)
*
Out Kbps *
(octets)
*
In Errors *
(octets)
*
Out Errors *
(octets)
*
Collisions   *
TCP Retransmits   *

Disk - Physical/Logical Disk Performance

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
Disk (Spindle) Name   *
Usage (% Busy)   *
Throughput (Blk/s)   *
Read/Writes/s   *
Average Queue Length   *
Average Service Time   *
Average Wait Time   *

File System Capacity:

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
File System Name * *
File System Size * *
File System Used * *
File System Available   *
File System % Used   *

Veritas Volume Manager

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
DG/Volume/Subdisk   *
I/O Operations (Read/Write)   *
Block Throughput (Read/Write)   *
Average Service Time (Read/Write)   *

User

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
Number of Users Logged In * *
User Name + Number User Sessions   *

Services

Metric Agentless
(Net-SNMP)
Agent-Based
(up.time Agent)
Service Status * *
Last Check Time * *
Duration in Current State * *
Acknowledged * *
Current State * *
Time in Okay State * *
Time in Warning State * *
Time in Critical State * *
Time in Unknown State * *
% Time Okay * *
% Time Warning * *
% Time Critical * *
% Time Unknown * *
Outage Diagnosis * *

Configuration